Política de reembolso

Return & Refund Policy

Last Updated: 09-05-2026

At Miya-Mie.com, we operate as an online retail and dropshipping store. Some products listed on our website are sourced, supplied, packed, and shipped by independent third-party suppliers.

After a customer places an order and completes payment, the order may be forwarded to the supplier for processing and shipment. The product is provided by the supplier and is not manufactured or owned by Miya-Mie.com unless clearly stated.

No General Returns or Refunds

Miya-Mie.com does not offer general returns, exchanges, or refunds for reasons such as:

Change of mind
Customer ordered the wrong item
Customer no longer wants the product
Customer entered an incorrect address
Product is delayed due to courier, customs, or supplier processing
Minor color, size, or design differences caused by screen display or supplier variation

Because our products are fulfilled by third-party suppliers, return pickup, return warehouse handling, and supplier-side return services may not be available.

Order Cancellation

Orders can only be cancelled before the order is processed or shipped by the supplier.

Once the order has been forwarded to the supplier, packed, dispatched, or shipped, cancellation may not be possible.

Damaged, Defective, Wrong, or Missing Product

If you receive a damaged, defective, wrong, or missing product, please contact us within 24 hours of delivery with:

Order number
Clear photos or video of the product
Photos of the packaging
Description of the issue

After reviewing the case, Miya-Mie.com may, at its discretion and depending on supplier approval, offer one of the following:

Replacement
Store credit
Partial refund
Full refund, only if required and approved after review

Supplier Responsibility

Products sold on Miya-Mie.com may be supplied and shipped by third-party suppliers. Product packaging, quality, availability, shipping timelines, and fulfillment depend on the supplier and logistics partner.

Miya-Mie.com will try to assist customers with genuine order issues, but we do not guarantee return acceptance if the supplier does not provide a return or refund facility.