Shipping Policy

Last Updated: 29-05-2026

At Miya-Mie.com, we operate as an online retail and dropshipping store. Some products listed on our website may be sourced, supplied, packed, and shipped by independent third-party suppliers.

After a customer places an order and completes payment, the order may be forwarded to the supplier or fulfilment partner for processing and shipment. Shipping timelines, courier partners, tracking updates, and delivery performance may depend on the supplier, the courier company, the destination country, customs processes, and logistics conditions.

Order Processing Time

Orders are usually processed within 2 to 5 business days after payment confirmation.

Processing time may vary depending on:

• Product availability

• Supplier processing time

• Order verification

• Public holidays

• High order volume

• Courier pickup delays

Once the supplier has processed, packed, dispatched, or shipped the order, cancellation may no longer be possible.

Estimated Delivery Time

Estimated delivery time may vary depending on the customer’s location and the shipping method available for the product.

The usual estimated delivery time is:

7 to 14 business days from the date of shipment.

In some cases, delivery may take longer due to customs clearance, courier delays, delivery to remote locations, supplier delays, public holidays, weather issues, or other circumstances beyond our control.

Please note that delivery dates shown on our website or shared by support are estimates only and are not guaranteed delivery dates unless clearly stated.

Shipping Locations

Miya-Mie.com may offer shipping to selected countries and regions, subject to product availability and supplier support.

Some products may not be available for delivery to certain countries, states, cities, or remote locations. If we are unable to deliver your order to the address you provided, we will contact you using the contact details you provided at checkout.

Shipping Charges

Currently, Miya-Mie.com offers free shipping on orders placed through our website, unless otherwise clearly stated on the product page, cart page, or checkout page.

If any shipping charge applies to a specific product, country, region, or special delivery method in the future, the shipping fee will be displayed at checkout before payment.

Free shipping availability may vary depending on:

• Product type

• Product weight

• Delivery country or region

• Courier service

• Supplier shipping method

• Promotional offers, if any

Tracking Information

Once your order is shipped and tracking details are available, we may share the tracking number or link via email, SMS, WhatsApp, or on your order page.

Tracking updates may take a few days to appear after the order is shipped. In some cases, tracking may not update regularly due to delays in courier or supplier systems.

Customs, Import Duties, and Taxes

For international orders, customs duties, import taxes, VAT, clearance charges, or any other government fees may be charged by the destination country.

These charges, if applicable, are the customer's responsibility unless clearly stated otherwise at checkout.

Miya-Mie.com is not responsible for delays caused by customs clearance, import restrictions, or government authorities.

Incorrect Address or Contact Information

Customers are responsible for providing the correct delivery address, phone number, email address, and contact details when placing an order.

Miya-Mie.com is not responsible for failed delivery, lost shipment, return to sender, or non-delivery caused by:

• Incorrect or incomplete address

• Wrong phone number

• Customer not available at the time of delivery

• The customer refused the package

• Courier unable to contact the customer

• Address not serviceable by the courier

If a package is returned, lost, or undelivered due to incorrect customer information, reshipping or refund may not be available.

Delayed Delivery

We try our best to ensure that orders are delivered within the estimated timeframe. However, delays may occur due to supplier processing, courier issues, customs clearance, weather conditions, public holidays, or other events beyond our control.

If your order is significantly delayed beyond the estimated delivery period, please contact us at support@miya-mie.com with your order number. We will review the case and try to assist you with tracking updates or possible solutions.

Lost, Damaged, or Missing Shipment

If your shipment is lost, damaged, or missing during delivery, please contact us within 24 hours of delivery status update or within 24 hours of receiving the package.

Please provide:

• Order number

• Tracking number, if available

• Clear photos or video of the package

• Clear photos or video of the product, if damaged

• Description of the issue

After reviewing the case, Miya-Mie.com may, at its discretion and depending on supplier or courier approval, offer one of the following:

• Replacement

• Store credit

• Partial refund

• Full refund, only if required and approved after review

Multiple Shipments

If your order contains multiple products, the items may be shipped separately depending on supplier availability and warehouse location.

You may receive separate tracking numbers and separate deliveries for the same order.

Product Packaging

Products may be packed and shipped directly by third-party suppliers or fulfilment partners. Packaging style, labels, inserts, and shipment appearance may vary depending on the supplier and courier service.

Order Cancellation After Shipment

Once an order has been processed, packed, dispatched, or shipped, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible at support@miya-mie.com. We will check whether cancellation is still possible before the supplier processes or ships the order.

Contact Us

For shipping, tracking, or delivery-related support, please contact us at:

Email: support@miya-mie.com
Website: www.miya-mie.com